Frequently Asked Questions

Most insoles are foam that compresses and flattens within days. iGelSoles are injected with 100% pure liquid glycerin that never breaks down — it flows dynamically with your foot, equalizing pressure and massaging your sole with every step.

100% pure, non-toxic liquid glycerin sealed inside a medical-grade polymer pocket. It's the same kind of glycerin used in skincare and food products — completely safe and never leaks.

Hand wash only. Wipe them with a damp cloth and mild soap, then air dry. Do not machine wash or tumble dry.

Surprisingly no. A single insole weighs about the same as a deck of cards. You won't notice them inside your shoe — only the relief.

Sneakers, athletic shoes, dress shoes, work boots, and casual shoes. They're slim enough to replace any factory insole. Available in full men's and women's sizing.

Order your usual shoe size. iGelSoles are designed to be trimmed along the marked guide lines if you need a precise fit — just use household scissors.

Yes. Many customers place iGelSoles on top of their existing orthotics to add the cushioning comfort of liquid gel without losing the structural support they rely on.

iGelSoles are designed to replace your existing insole, not stack on top of it. Remove the original insole first and the fit stays exactly the same.

iGelSoles are a comfort product: the liquid gel spreads pressure and cushions every step, which many customers find makes long days on their feet more comfortable. They are not a medical device or treatment — for any medical condition, please talk to your doctor.

Yes — this is what they were built for. Nurses, teachers, retail workers, chefs, and warehouse workers are among our most loyal customers.

Yes — the gel softens impact at every step, making long walks and shifts more comfortable.

iGelSoles are designed for all-day walking and standing comfort. For high-impact running, we recommend pairing them with proper running shoes — the gel will still absorb shock, but use proper running shoes for serious training.

Ships within 1 business day, arrives in 5–7 business days. Standard US shipping is FREE on orders $50+ ($6.95 under $50); Expedited (2–3 business days) is $11.90. You'll get tracking by email.

Rates and delivery times for addresses outside the US are shown at checkout. Contact info@igelsoles.com with any questions.

Try them for 30 days — if you're not happy, we'll refund you, even if you've trimmed them to fit. Every pair is also covered by a 1-year warranty against defects (e.g. leaks or seam failure); email us via the contact page and we'll replace them.

Email us within 7 days of delivery with a photo and we'll make it right.

Hand wash only. Wipe them down with a damp cloth and mild soap, then air dry. Do not machine wash or put them in the dryer — heat can affect the polymer seal.

iGelSoles are water-resistant and safe inside shoes that get wet from rain or sweat. They aren't designed for full submersion.

The top layer uses a moisture-wicking, antimicrobial fabric to prevent odor buildup. Air them out overnight and hand wash as needed.